Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in So At Nature products?
We prioritize sustainability by using 100% organic cotton, reclaimed wood, and eco-friendly dyes to ensure our home goods are as kind to the planet as they are to your living space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your handcrafted items leave our warehouse.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day window for returns on all non-custom items. Products must be in their original condition and packaging to qualify for a full refund.
Are your home textiles machine washable?
Most of our linens and cushion covers are machine washable on a gentle cycle with cold water. We recommend air drying to preserve the integrity of the natural fibers.
How can I track my order?
Once your order ships, you will receive an email with a direct link to your tracking information. You can also log into your account on our website to view your order status.